Samsung has unveiled a brand-new feature for its Bixby mobile assistant, which will allow users to use an AI generated copy of their own voice for answering calls.
The feature, currently only available in Korean, allows users to record a variety of sentences for the virtual assistant to analyse and generate a copy of their tone and voice, using artificial intelligence.
When a user is unavailable to call, they can type a message to the caller, which will be read out loud to the caller in the user’s voice. This is indeed an exciting and revolutionary piece of technology, which will undoubtedly enhance the way Samsung users communicate.
Enhancing user experiences with artificial intelligence
Nowadays, artificial intelligence is absolutely everywhere; it is arguably changing the world and it increasingly plays a major part in shaping our everyday lives, making everything far simpler. Samsung has clearly recognised this when developing and implementing this new feature into the Bixby mobile assistant, which is designed to enhance the overall Samsung user experience, allowing artificial intelligence to convey a message to someone when they are away.
The practicality of artificial intelligence
Despite this service currently only available in Korean, and on select Samsung smartphones, the company have announced that they have hopes to expand the technology, allowing it to be compatible with other applications for use beyond phone calls.
The implications of this new, revolutionary AI technology are profound to say the least, and will undoubtedly have other applications, perhaps most notably in the workplace, as it becomes more and more widespread.
The integration of AI-based voice dictation into a business’ Unified Communications system, for example, may improve business efficiency and the overall customer experience, as customers will be able to interact with an intelligent, human-like interface as opposed to a robotic pre-recorded message if they are unable to reach a business – which can be frustrating to say the least, and may cause them to abandon their custom altogether.
The technology, in essence, can be implemented to add an extra layer of ‘humanity’ to the overall communications experience, and it is apparent that it is being used to filter out the old answer phones and automated messages of the past.
This is an incredibly exciting development from a communications standpoint, as it could have the effect of mitigating user and customer frustration, and in turn retaining relationships, both in personal and business life.
Applications in the technological age
Technology is rapidly developing and, whilst Samsung’s AI voice copy is still in its infancy, its advent just goes to show that there has never been a more exciting time in the development of communications technology.
Samsung’s artificial voice intelligence software is exciting from a communications standpoint because it will undoubtedly have many more functional applications as it develops, not just from a personal perspective, but it may also have practical use in the workplace.
For instance, when a business is especially busy, it may be used to contact a customer to deliver a more human approach that a pre-recorded message or answer phone simply won’t provide. This in turn has the potential to improve customer satisfaction and retain customers.
