How to fix the We Couldn’t Sign You Into Xbox Live error?

The Xbox app offers a lot of amazing features and functions on your Windows PC. This app will allow the users to browse One Guide, view saved game DVR clips, and access Xbox Live friendships.

Recently,  many Xbox Live users have started reporting problems using this app. According to the users, they weren’t able to sign in to their Xbox account on the Windows system and were getting the error “We could not sign you in to the Xbox Live”.

Different methods to fix the We Couldn’t Sign You Into Xbox Live error

Method 1: Sign in using a new password

You will receive the error if you recently changed your Microsoft or Xbox account or tried changing the password. The basic solution would be to log out and then log back into the Xbox app. Enter the new password or try to reset it. Once it is done, you can relaunch the Xbox app and see if the problem has gone away.

Method 2: Clean the Xbox app cache

ix the We Couldn’t Sign You Into Xbox Live error

Sometimes, clearing the Xbox app cache could help you avoid the error message from your system. To do that, follow these simple steps –

  • Press Windows + R and open the RUN dialog box
  • Then, type the command mentioned below and press OK

%userprofile%\AppData\Local\Microsoft\XboxLive

  • On the page that opens, locate the AuthStateCache.dat file and then delete it
  • Delete all the files and folders that are present on the page
  • Once you’ve done that, relaunch the Xbox app and check if the error has been eliminated

Method 3: Restart Xbox service

Another solution to fix the error would be to start the Xbox app service. To do that, follow these simple steps –

  • Press + R together to open the RUN dialog box
  • Then, type “services.msc” and press OK
  • Inside the Services window, you should select and right-click on Xbox Accessory Management services, Xbox Live Auth Manager, Xbox Live Game Save, Xbox Live networking service, and then choose the Restart option from the drop-down menu
  • Once done, you can restart your system and then check if the error still persists or not

Method 4: Adjust the date and time

At times, just adjusting the data and time in the Windows setting could help you resolve the issue. To do that, follow these simple steps –

  • Press Windows + I for opening the settings and then choose the Time and Language option
  • After that, choose the Date and Time option
  • Inside the new screen, turn on the toggle beside the Set Time Automatically and Set Time Zone Automatically
  • Once you’ve done that, restart the system and then check whether the error still persists or not

Aviral Sharma is a talented and passionate writer who has been using words to express his thoughts ever since he learnt how to hold a pen. He is passionate about outer space, history, sports and most importantly technology. Aviral is a regular writer for rootmygalaxy.net and has been getting better by the day.

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