[Fixed] WhatsApp call not ringing when screen is off/locked

Has it happened that you’ve picked up your phone and noticed there were a lot of missed WhatsApp calls even though your phone wasn’t on silent? If so, then you aren’t alone.

Many iPhones and Android device users complain about this bug where WhatsApp calls don’t ring and users don’t get notifications.

If you’re in the same boat, then this guide is perfect for you. In this guide, you will get to know how to fix WhatsApp Cannot Not Ringing when Screen is Off/Locked.

How to fix WhatsApp Call Not Ringing when Screen is Off/Locked

Method 1: Disable the Do Not Disturb feature

Once enabled, Do Not Disturb mutes all incoming cellular calls and other third-party apps. If the WhatsApp calls on your phone aren’t ringing when your device is locked, you should check that the “Do Not Disturb” option isn’t active. You will find the “Do Not Disturb” option in the Sound section of the Android Settings menu. Head over to Settings -> Sound -> Don’t Disturb and tap the “Turn off Now” button. You can also disable Do Not Disturb from the System Tray.

Method 2: Force Stop WhatsApp

Another way of expeditiously fixing this issue will be by force-stopping apps whenever WhatsApp calls aren’t ringing when your device is locked.

• Long-press the WhatsApp icon before tapping App Info to open the WhatsApp Info page
• Then, you should tap the “Force Stop” icon before selecting OK on the confirmation prompt

Method 3: Re-enable WhatsApp notifications

If WhatsApp notifications are disabled or improperly configured on the device, voice and video calls may not ring even if your device is unlocked. For fixing that, you should inspect the app’s notifications before checking that WhatsApp receives the notifications.

• Long-press the WhatsApp before tapping Info to reveal the application details page
• Select Notifications
• Then, you should toggle off the Show Notifications option before toggling it back on

Method 4: Clear WhatsApp cache

If WhatsApp doesn’t ting if your device is locked and none of the solutions have fixed the issue, you should clear the cache storage as it may help.

• Launch the Settings menu and choose “Apps and Notifications”
• Tap the “App Info”
• Scroll through the list of apps to choose WhatsApp
• Tap on the “Storage and Cache” option
• Lastly, tap the “Clear Cache” icon