How to fix eSIM Not Working on Samsung Galaxy S23 Ultra

The newest flagships from Samsung come with support for Dual SIM Dual Active. This means you will be able to use both 5G SIM cards at the same time. Moreover, it will also support the ability to use an eSIM and a physical SIM. But some people are having complications with this feature. Many users are voicing their concern that they’re getting the eSIM Not Working issue on their Galaxy S23 Ultra devices.

To make matters worse, the SIM manager is also not working while the physical SIM isn’t without its issues either. After checking with the SIM manager, the eSIM is showing that it has no phone number assigned to it while the physical SIM isn’t being recognized.

If you have been getting this issue, then this guide is ideal for you. In this guide, you will get to know how to fix eSIM Not Working on Samsung Galaxy S23 Ultra.

Steps to fix eSIM Not Working on Galaxy S23 Ultra

How to fix eSIM Not Working on Samsung Galaxy S23 Ultra

Method 1: Delete cache partition

  • Power off your smartphone
  • Connect to your PC or plug in your USB-C headphones
  • Now, press and hold the Volume Up key before pressing and holding the Power key
  • Once the Android logo displays, you must release all three keys
  • An “Installing System Update” message will pop up for 30-60 seconds before the Android system recovery menu options appear
  • Then, press the “Volume down” key multiple times for highlighting “Wipe Cache Partition” and then press the “Power” key to select
  • Now, press the “Volume Down” key for highlighting “Yes” and then press the “Power” key to select
  • Once the wipe cache partition is complete, Reboot System Now will be highlighted
  • Lastly, press the Power key for rebooting your device
  • Check if the eSIM not working on Galaxy S23 Ultra is resolved

Method 2: Re-setup the eSIM

  • Go to Settings -> Connections -> SIM Card Manager
  • Select the eSIM from the list and then hit Remove
  • After that, ask the eSIM carrier to resend the eSIM setup QR code
  • Head over to Settings -> Connections -> SIM Card Manager
  • Add mobile plan and scan the carrier QR code to scan it
  • Check if the issue is resolved

Method 3: Reset the network settings

  • Go to Settings -> General Management -> Reset
  • Now, you’ll be able to Reset network settings -> Reset settings -> Reset
  • Once it is done, you need to re-set the eSIM
  • Check if the eSIM Not Working issue is fixed

Method 4: Factory Reset

  • Go to Settings -> General Management -> Reset
  • Now, head over to Factory Data Reset -> Reset -> Delete all
  • Once it is done, re-set your smartphone from scratch
  • Check if the issue is resolved
Aviral Sharma
Aviral Sharma
Aviral Sharma is a talented and passionate writer who has been using words to express his thoughts ever since he learnt how to hold a pen. He is passionate about outer space, history, sports and most importantly technology. Aviral is a regular writer for rootmygalaxy.net and has been getting better by the day.

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